Shipping and Delivery
To provide you with the highest level of service, your items may ship from multiple locations. For this reason, shipping rates are calculated after you place items in your shopping cart.
Your order will arrive based on the shipping timeframe quoted on the site + delivery timeframe for each item. If multiple items are ordered, they may ship from different locations, so items may arrive at different times.
The delivery timeframe for each item will also vary based on the shipping option chosen during the checkout process.
All shipping timeframes are quoted below in business days.
Ground Shipping may include delivery via Canada Post or Priority Mail. Orders placed via these shipping options are not guaranteed to be delivered within a certain timeframe and may take up to 2 weeks to arrive plus the shipping timeframes quoted on the site.
3rd Day Air should arrive within 3 business days plus the shipping timeframe quoted on the site.
2nd Day Air should arrive within 2 days plus the shipping timeframe quoted on the site.
Next Day Air should arrive on the next day plus the shipping timeframe quoted on the site.
Shipment Delays
While we make every attempt to fill all orders placed, an order may be delayed or backordered. If a delay or backorder occurs you will receive notification via email.
If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.
If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement.
Please feel free to place a new order, at any time.
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