Privacy Policy

Online Store Policy

At HiVolume, we take your right to privacy very seriously. Our Privacy Policy describes the type of information we collect from you on the web site www.HiVolume.com, and what we do with that information.

What personal information does HiVolume collect?
If you register a product, participate in a survey or contest, or download software, you will be required to provide your name, e-mail address, and country. You may also choose to provide us with additional information such as your address, phone number, age, and gender. Attention kids: If you are 16 or younger, be sure to ask your parents or guardian for permission before sending any personal information.

In addition, we collect general statistical and demographic information, including times of access, browser types, Internet addresses of referring pages, and pages visited most often. When you visit HiVolume.com we also recognize your domain name (e.g. aol.com or sympatico.ca), but not your e-mail address.

How does HiVolume use the information it collects?
HiVolume uses the information it collects to improve its products, services, and HiVolume.com Web site. We also use this information for our own marketing purposes; we send occasional e-mail updates with information about new products, software, or promotions. If you do not want to receive e-mails from HiVolume, you may opt out when you register or otherwise provide personal information. You may also remove your name from our mailing list by notifying us at [email protected].

HiVolume will not sell your personal information to any third party.
HiVolume will not reveal to any third party your personal information, except in connection with processing your online order (see below) and except to the extent necessary to comply with applicable laws, police investigations, or in legal proceedings where such information is relevant. We may disclose demographic information in aggregate form to third-parties.

How to update personal information
You can update your information by contacting us at [email protected]. If you have any questions about this Privacy Policy, you may contact us at [email protected], or at HiVolume, Privacy Policy, 300 Blue Haven, DDO, Quebec, Canada, H9G 2K3.

HiVolume reserves the right to update this policy at any time by posting a notice on this site.

HiVolume Online Store Policy
Placing an order at the HiVolume Online Store, www.HiVolume.com, is fast, easy and safe. We are committed to protecting your privacy and the security of your personal information. The personal information you submit with an order is treated as confidential information and it will not be distributed, traded, sold, or rented to anyone except as described in this policy.

How is our Online Store site administered?
We have partnered with a third party service provider to bring this store to you. The information collected during your shopping experience is owned exclusively by HiVolume and will only be used by HiVolume as stated in this policy.

What information do we collect and how is your information used?
Shopping: We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Site. We collect information from visitors to our Site regarding the referring URL, your IP address, which browser you used to come to the Site, the country, state, the pages of our Site that you viewed during your visit and any search terms entered on our Site.

Ordering: When you order from the Online Store, we will collect personally identifiable information from you. If you order one of our products or services, the Online Store will collect and maintain your name, e-mail address, mailing address, telephone number, product selections, credit card number, order number, referring URL, IP address and a password. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. The information you submit will only be used to process your order and to provide a more effective and personalized shopping experience. We may occasionally contact you about special offers, new products, and important functionality changes with our site and new services that may benefit you.

Customer Traffic Patterns: We track customers' traffic patterns throughout their online sessions, including which pages a customer views while using the Site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers and software and to administer our Site.

We may share aggregated statistics about pages viewed on our Site and sales and other shopping information with third parties.

Cookies
Like many other commercial sites, we may utilize a standard technology called a "cookie" to collect information about how our site is used. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." Our cookies may collect your domain name and track your selections through our site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your e-mail address. The cookies make your use of the Site easier, make the Site run more smoothly and help us to maintain a secure Site.

To shop at the HiVolume Online Store you need to have all cookies enabled. Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our stores. Cookies cannot harm your computer and do not contain any personal or private information.

How to enable cookies

Microsoft Internet Explorer 5.0

1. Select Tools -> Internet Options and click on the "Security" tab.
2. The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.

1. Select View -> Internet Options and click on the "Advanced" tab.
2. Scroll down until you see the word "Cookies" and verify that the circle next to "Always accept cookies" is selected.

1. Select Edit -> Preferences.
2. Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.

1. Choose Edit -> Preferences and click on the "Advanced" option.
2. Select the radio button next to "Accept all cookies" and click "OK".

All other browsers please consult your documentation or online help files.

Security Measures
The HiVolume Online Store employs the industry-recognized information technology to protect the security of the information you submit to us. The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced encryption and firewall technology.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means.